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    LAST UPDATED ON 18 DECEMBER, 2020
    Dear Customers,

    We have always prioritized the safety of our community, and in these uncertain times, this is no different. We have been constantly working on making your experience better, striving to improve by 1% everyday. Our commitment throughout has been that we are as helpful as we can be to you – during these times of stress and uncertainty and we aim to achieve that through ensuring uninterrupted service.

    As a result, we are operating with reduced capacity to adhere to strict hygiene and social distancing practices. Because of the reduced capacity, we request you to be prepared for delayed processing and dispatch times of up to 9 working days.

    Face Masks will be dispatched within 48 hours from the date of order.
     
    SAFETY MEASURES

    The following measures have been implemented at our processing unit:
    • Limiting the number of employees and noting their temperature before entering the premises.
    • Limiting our production hours to 10 AM to 5 PM in order to clean and sanitize the premises.
    • Practicing strict social distancing and frequently sanitizing of shared devices.
    • Wearing safety masks and gloves are a must, in and out of the premises.
    • Work-from-home for our support and tech team.
    PRODUCTION

    Since we will be experiencing a backlog of orders, please expect processing delays of up to 9 days. Due to high demand and limited workers, we are facing a delay in re-stocking the products as well. We will keep you notified if a product goes out of stock and when we re-stock the products.

    Face Masks will be dispatched within 48 hours from the date of order.

    SHIPPING

    As the courier companies are working with limited workforce and according to zone, we will be facing a delay in delivering your orders.

    Face Masks will be dispatched within 48 hours from the date of order.

    We have resumed our International shipping for the US & UK but expect delay with the deliveries due to the Covid situation.

    We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve.

    If you have any specific questions not addressed here, feel free to reach out to us over email at assist-ant@fryingpun.com or call us at +91 99705 54321.