LAST UPDATED ON 06 JULY, 2020
We have always prioritized the safety of our community, and in these uncertain times, this is no different. After the first lockdown, as businesses were getting back to normal, on 19th June 2020 we had to shutdown our operations due to the maximised restricted lock down as per government directives.
However, we are pleased to announce that we have resumed our services from today, 6th July, 2020 with reduced capacity to adhere to strict hygiene and social distancing practices. Because of the reduced capacity, we request you to be prepared for delayed processing times of up to 10 days and slower delivery.
To avoid physical contact as much as possible during these challenging times, our courier partners are currently not accepting COD orders. We request you to opt for Prepaid Payment options only when placing the order. COD Orders will not be processed.
The following measures have been implemented:
- Limiting the number of employees and noting their temperature before entering the premises.
- Limiting our production hours to 10 AM to 5 PM in order to clean and sanitize the premises.
- Practicing strict social distancing and frequently sanitizing of shared devices.
- Wearing safety masks and gloves are a must, in and out of the premises.
- Work-from-home for our support and tech team.
Since we will be experiencing a backlog of orders, please expect processing delays of up to 10 days. Due to high demand and limited workers, we are facing a delay in re-stocking the products. We will keep you notified if a product goes out of stock and when we re-stock the products.
As the courier companies are working with limited workforce and according to zone, we will be facing a delay in delivering your orders.
We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve.
If you have any specific questions not addressed here, feel free to reach out to us over email at email@example.com or call us at +91 99705 54321.